Get in Touch
The team at k-t-z.co.uk is always open to hearing from readers, casino operators and fellow industry professionals. Whether you have spotted something that needs correcting, want to suggest a credit card casino for review, or have a business proposition — drop us a line through the appropriate channel below.
Direct Contact Channels
| Enquiry type | Where to send it | Response time |
|---|---|---|
| General enquiries | Contact form on this page | 1-2 working days |
| Editorial corrections | Contact form marked "Correction" | Within 24 hours |
| Operator nominations | Contact form marked "Review request" | 2 working days |
| Partnership & advertising | Contact form marked "Partnership" | 3-5 working days |
| Press & media | Contact form marked "Press" | 2-3 working days |
| Privacy & data requests | Contact form marked "Privacy" | Within 30 days |
When to Expect a Reply
Most messages receive a response within one to two working days. If your enquiry concerns a factual error, changed card acceptance, outdated licensing information or anything that could affect player safety, we treat it as a priority and aim to act within 24 hours. Commercial enquiries typically take three to five working days because they go through an extra round of review.
Reasons to Reach Out
We handle a wide range of enquiries across the credit card casino segment. The most common ones include:
- Corrections to published bonus details, wagering requirements, licensing data or withdrawal times
- Reports of operators where card withdrawals have slowed noticeably against our published figures
- Notice that an operator has dropped Amex, Visa or Mastercard support since our last check
- Information about changed KYC thresholds or new document requirements at reviewed platforms
- Nominating a credit card casino you believe deserves coverage
- Questions about our testing methodology, scoring criteria and how the rankings are put together
- Questions about maximum cashout caps, game weightings or max bet limits while a bonus is active
- Press and media enquiries about international gambling regulation and what it means for UK players
- Commercial partnership proposals from licensed operators
How to Help Us Reply Faster
A clear subject line and a link to the relevant page make a noticeable difference. If your message concerns a specific operator or offer, attach a dated screenshot where possible. If you are reporting a changed withdrawal time, knowing the card network, the amount and when the request was submitted helps enormously.
What We Cannot Help With
k-t-z.co.uk is an independent review site — not a casino, a payment processor or a regulator. We have no access to player accounts, balances or transactions at any operator:
- Missing withdrawals, closed accounts or voided bonuses — contact the operator's own support first. If that gets nowhere, escalate to the licensing authority (Curaçao Gaming Control Board, Anjouan Gaming Authority or MGA) or to an independent mediator such as eCOGRA or IBAS.
- KYC verification — handled entirely by the operator.
- Credit card disputes and chargebacks — that is between you and your card issuer. Section 75 of the Consumer Credit Act may apply on transactions between £100 and £30,000, but your bank makes that call, not us.
- GamStop registration or removal — that is managed at gamstop.co.uk. We cannot lift, bypass or influence a self-exclusion.
- Tax questions — speak to HMRC or a qualified accountant. We do not give tax advice.
- Gambling harm — please contact the professionals: the National Gambling Helpline on 0808 8020 133, free and confidential, 24 hours a day.
Partnerships and Advertising
We are funded through affiliate commission and state that openly on every page. What we do not do: sell ranking positions, publish operator-written reviews or remove criticism on request. Enquiries that start there will be declined politely. Everything else is welcome — get in touch with "Partnership" in the subject line.
Privacy
We use the details you send us solely to answer your enquiry and never pass them to casinos or other third parties. Never send account numbers, passwords, copies of ID documents or full card details — we have no use for them and will never ask. See our privacy policy for the full picture.